Deliver world-class customer service
Microsoft Dynamics 365 for Customer Engagement allows you to deliver a world-class interaction to your customers by empowering your employees with omnichannel capabilities.
Engage with your customer through self-help, employee assisted, or on-site service to deliver an exceptional experience to cultivate long-lasting business relationships.
Empower your agents
Microsoft Dynamics 365 for Customer Engagement provides valuable embedded reports and analytics that allows your team to anticipate opportunities and improve the overall customer experience.
Utilize the knowledge base management to facilitate support answers and share the interaction across your business, internally and externally.
- Empower your team enabling an end-to-end customer service including assisted service, self-help and on-site service, delivering a positive and consistent interaction.
- Track and manage your customer services cases through the entire cycle, from registration to resolution, ensuring a seamless customer experience.
- Enable agents to reach your customer expectations. Utilize built-in Intelligent processes so your agents can achieve the right decision and ensure client satisfaction.
- Allow your agents to bring a successful experience to your customers on any device with the same powerful capabilities as the desktop version.
Customer self-service portal
- Provide customers with the ability to view their cases or create new ones. Allow them to access embedded metrics that provide insight into what cases are being handled as well as response times.